tabs Overview Features Benefits
 
  • Utilities
  • Facilities Management
  • Telecommunications
  • Information Technology (IT)

Maximising returns on investment is only the beginning…

You can also maximise fulfilment efficiency, reduce your exposure to process risk and a whole lot more by installing Javelin, the single platform solution that stands for flexibility of service request, asset and contract support.

  • Maximise return on investment through support for a range of business models, contract relationships and technology/data standards.  
  • Improve the efficiency of the business when supporting distributed multi-party business processes (this is also known as reducing the cost to serve).
  • Ensure contract compliance through customisable business processes and service levels (SLAs) for each client contract.
  • Add new contracts and revenue streams online quickly with a rapid, flexible and proven development and deployment environment.
  • Gain visibility so you can reduce your exposure to process risk and execution failure throughout the fulfilment process.
  • Reduce data errors and improve data quality through standard validation processes and improved control processes.
  • Expand your service offering by increasing the capability of the business to manage other technology types and outsourcing segments.
  • Make systems available to clients electronically through integration or online access.
  • Deliver improvements in turnaround (reduced cycle times and increased completion/DIFOT rates), cost reduction (lower cost per transaction), and return on assets (less inventory, greater asset utilisation, improved asset maintenance).