There’s a lot to like about Javelin.
Particularly if you’re a BPO professional managing client contracts and contract execution. Javelin software rates highly on the scores of functionality, flexibility and configurability thanks to advanced business process management technology. You can integrate it with virtually any internal or external system and self-monitor using real time KPI/SLA management.
Service request
- Support for multiple service request types
- Powerful service request search capability
- Service request templates
- Multiple hierarchical job types with dependencies
- Re-use of service request and job definitions and job rules
- Standard rules, screens and web services irrespective of service request or job type
- Batch or manual service requests
- Project based service requests
- Export service requests details to external systems as required
- Detailed jobs defined by service request types
- Contractor/Project Manager allocation rules
- Customer and asset-specific service requests
- Extensive definable reason codes and comments fields
Job management
- Job search
- Meta data defined job types
- User defined job type attributes, properties and rules
- Automated job creation based on service request template
- Job assignment
- Contractor/Technician allocation rules
- Extensive definable reason codes and comments fields
- Attachments and images
- Turndown management
Work flow
- Work flow management for lifecycle of both service requests and jobs
- State models control allowable actions at different stages of the workflow
- Full access to integration points from workflow
- Real time alerts and error handling
- Email and SMS notifications on exception
- Hierarchical and inherited workflow management
- User defined business rules
- User defined exception handling rules
- Role based visibility of workflow queues
- Work folders
- Time-outs and escalations
- Definable exception management
- Event logging and audit trails
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Asset
- User configurable asset definition
- Hierarchical and component-based assets
- Asset/component/sub-component re-use
- Assets can include hardware, software and firmware
- Version information for models and components
- Asset and component version history
- Asset status and lifecycle management
- Asset health information
- Attachments (via browser or interface)
- Location information (GPS, LAN address etc)
Web-based portals
- Operations staff
- Contractors
- Technicians
- Clients
Integration
- PDA
- Web services
- Native B2B and EAI capability
Reporting
- Crystal reports
- SQL reporting services
- HTML-based parameterised reports
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