Managing complex service requests for network and infrastructure assets can become a nightmare – if you don’t have Javelin technology that supports any asset type and asset site. Developed to dynamically generate service requests based on assets and tasks to be completed, Javelin is exactly what you need to manage many outsourcing contracts simultaneously, in real time, on the one platform.
Robust and scalable, Javelin has been built with an event driven architecture (EDA) that provides capabilities for exception-based execution of business processes in real time. This paves the way for significant operational efficiency in the deployment of resources for service providers. It also ensures a lower cost to serve customers while simultaneously improving the service outcomes for those customers and to service providers’ margins.
There are no logical limitations on the processes that Javelin can support and hence automate. In essence, Javelin is the automation engine for persistent and long-running business processes. It can also be extended beyond service provider activity to support the processes of your customers and suppliers.
Knowing service relationships have become increasingly complex, we’ve developed Javelin to deliver full ‘audit-ability’ of service request execution. This ensures key performance measures are maintained. Proactive real time process alerts escalate issues as they occur and reduce the likelihood of an incident cycle. Any data visible to the Javelin service request application can be evaluated by metrics and either used for process management (changing fulfilment conditions or exception handling paths) or reporting through web-based, real time dashboards.
These capabilities ensure that service levels can be tailored to individual clients. They also mean the system manages to these service levels (as opposed to being a reporting function).
A feature of our service request software is the highly abstracted and patented data transformation technology that can be applied irrespective of the source and the target of the data. It includes simple mapping and configuration capability designed to improve the understanding and accessibility of the data management process, its quality, and workflows.